What we cover on every AIR lens, what we don't, and how to make a claim.
Our warranty covers all parts and labour related to the housing and mechanical components of the lens.
It runs from the day the lens is delivered to you, not from the date of order.
Every AIR lens includes a 1-year warranty as standard.
Everything in the 3-year tier, plus:
Extended coverage is selected at the time of order. Write to us if you are unsure which tier fits your use.
The warranty applies to rehousing mechanics and manufactured components only. It does not cover:
The warranty is non-transferable and covers the original purchaser.
This warranty is a commercial guarantee we give voluntarily. It is in addition to your rights under the law and takes nothing away from them.
If you are a consumer in the EU, EEA or UK, you have a statutory right to a remedy for any lack of conformity that existed at delivery and becomes apparent within two years. That right covers the lens as a whole, applies whether or not you bought extended coverage, is free of charge, and cannot be excluded by anything on this page.
Conformity claims are handled under our refunds and returns policy.
Email hello@ironglassadapters.com with your order number, the lens serial number, a description of the problem and photos or video showing it.
We reply within two business days with an assessment and, if the lens needs to come in, a service reference and the correct return address. Please do not ship anything before you have that reference.
For a confirmed warranty claim we cover shipping in both directions. Declare the parcel as goods returned for repair, not as a commercial sale, or it may attract import duty on arrival.
IronGlass LLC
2014 Capitol Ave, Suite 100 #4004
Sacramento, CA 95811
United States
hello@ironglassadapters.com
Lenses are serviced at our workshop in Lviv, Ukraine. Please do not send a lens to either address without a service reference.
Need a repair?
hello@ironglassadapters.com